Refund Policy
Last updated: 1 September 2026 | Consumer Protection Act 2012 (Act 843)
Short version: Digital books - 7-day refund if you haven't read more than 10% of the book. Physical books - refund or replacement if damaged in transit. All refunds go back to your original payment method within 5–10 business days.
1. Digital Books
We offer a 7-day refund period on digital book purchases, provided:
- You request the refund within 7 days of purchase.
- You have read less than 10% of the book's content (we can check reading progress logs).
- You have not downloaded or shared the content externally.
Refunds are not available for digital books that have been substantially read, or if you simply changed your mind after reading a significant portion.
2. Physical Books
- Damaged in transit: Full refund or free replacement. Send us a photo of the damage within 7 days of receipt.
- Wrong book delivered: Full refund or correct book sent at no extra charge.
- Not delivered after 30 days: Full refund or replacement (Ghana) / 45 days (international).
- Change of mind: Unfortunately, we cannot accept physical book returns that have been opened, unless faulty.
3. How to Request a Refund
Step 1. Email info@storyhivegh.com with subject line "Refund Request - [Your Order Number]".
Step 2. Include your order number, the reason for the refund, and (for physical damage) a photo.
Step 3. We will respond within 2 business days and process approved refunds within 5–10 business days back to your original payment method (Paystack, MTN MoMo, etc.).
4. Refund Timelines
- Paystack card payments: 5–10 business days.
- MTN MoMo / Vodafone Cash / AirtelTigo: 1–3 business days.
- We cannot refund to a different account or method than the original payment.
5. Consumer Rights (Ghana)
Nothing in this policy removes your rights under the Ghana Consumer Protection Agency Act 2019 (Act 1013) and the Electronic Transactions Act 2008. If we cannot resolve your complaint, you may contact the Consumer Protection Agency of Ghana.
6. Contact
Refund requests: info@storyhivegh.com
Phone: +233 24 370 3472